How do I place an order?
Orders can be placed over the phone by calling our shop at 931.837.2554, or in-person at the shop.
Can I place a custom order or make special requests?
When placing your order, you are able to make special requests such as avoiding / including specific types of flowers and colors. We will do our best to accommodate these requests if possible (i.e. the flower you request is in season and available to us). If you need to place a completely custom order or need a guarantee that a specific type of flower is included, please place your order at least a week in advance and we'll do everything in our power to accommodate.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay, and Venmo.
A local delivery fee of $8.00 will be added to each order, for each address.
It is best to place your order at least 1-2 days ahead of time to ensure we are able to deliver on your requested delivery date. We tend to book up quickly, so our ability to offer same-day delivery is limited.
We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.
To ensure your bouquet arrives exactly as you envision, please include any special instructions. This can include flower allergies, color preferences, & helpful delivery insights (e.g., gate codes or preferred entrance).
For recipients living in apartment complexes, office buildings, or temporary accommodations (such as hospitals or hotels), please provide any additional navigation information, such as: room number, floor, parking instructions, recipient's phone number for any potential delivery issues.
Weather disclaimer: Please note that we cannot be responsible for any alterations caused by weather conditions such as wind, heat, or extreme cold.
Whether you choose pickup or delivery, we're committed to providing you with a stunning floral experience
What if my order details are wrong and sent to the wrong address?
The sender is responsible for ensuring that recipient details and delivery address(es) are correct when the order is submitted. In case the recipient details and delivery address(es) are incorrect on the order and we are not notified by sender prior to attempted delivery, we will be required to schedule a re-delivery for your order to be sent to the correct location. A re-delivery will be scheduled when confirmed by either sender or recipient and for the earliest delivery date and time we have available. A re-delivery fee will apply.
What if my recipient is not there to receive the delivery?
If no one is available to accept the delivery, our driver will first contact the sender in an attempt to get a hold of the recipient and if unsuccessful, will contact the recipient directly. If our delivery driver determines it is possible (given outdoor temperature, time until collection, etc.) to leave the order in a safe place, s/he will seek approval to do so from the sender or recipient. The sender and recipient understand that if they have approved leaving the order in a safe place, Allie Grace Florals is not responsible for any damages or detriment caused to the arrangement nor to its shelf life. If delivery to the recipient or a safe place is not possible, we will require a re-delivery and additional charges will apply. A re-delivery will be scheduled when confirmed by either sender or recipient and for the earliest delivery date and time we have available.
Can I cancel an order I've already placed?
If a cancellation is necessary, you must cancel your order 24 hours before it is set to go out for delivery or be ready for pick-up. Please call us to cancel your order. We do not accept email or text message cancellations.
At Allie Grace Florals, we take great pride in the quality and freshness of our live plants and flowers. Please note that due to the perishable nature of these items, we do not accept returns, refunds, exchanges, or store credit on live plants or flowers.
For all other merchandise, we offer store credit only for returns made within 10 days of purchase, provided that you have your receipt. To ensure a smooth return process, please ensure that the items are in their original condition.
Thank you for your understanding and support of our business!
Substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.
©Copyright. All rights reserved.
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.